Video Overivew
Features
The main Tekmetric features are:
Repair Orders
- Assemble ROs in minutes with integrated labor guides, canned jobs, and customizable parts orders.
- Update customers with text message alerts and images of the work that needs to be done.
- Increase ARO and close ratio with full customer transparency.
Analytics & Reporting
- Gather insights at a glance: GP percent, GP dollars, ARO, car count, close ratio and more.
- See how the shop is running in realtime, from any device, anywhere there’s internet.
- Drill down to focus in on an individual shop, job, customer, or sales cycle.
Calendars & Appointments
- Easily manage the workflow of your technicians.
- Interactive calendars make it easy for service writers to manage busy schedules and help more clients.
- Robust customer profile pages strengthen the relationship between clients and service writers.
Client Management
- Add all clients and view customer history on unique customer profiles.
- Save declined jobs so to remind clients next time they visit.
- Create notes for client preferences to give them an extraordinary guest experience.
Inventory Management
- Manage shop inventory and save OEM parts all in one place.
- Filter by type, or search by brand, part name, or part number.
- Tags track inventory on-hand, in-use, ordered, and above or below stock.
Canned Jobs
- Add and manage custom canned jobs for repair or maintenance services all in one location.
- Search canned jobs by title.
- Create custom canned vendor sublets.
Digital Vehicle Inspections (DVI)
- Built-in DVI saves Tekmetric users from having to use two separate systems for inspections and shop management.
- Create custom inspections, configure vehicle findings, and upload photos.
- Share inspection findings with clients via print, email, or text.
Labor & Parts Markup
- Create multiple parts matrices for the shop, set a default matrix, and easily apply to estimates.
- Automatically mark up labor hours and earn better margins.
- Apply flat-rate markups or auto-apply markups on labor items found in MOTOR Labor guide.
Vendor Management
- Add vendors and organize vendor information by contact, integrator, account rep name, store number, address, tax ID, and notes.
- Manage purchase orders, sublet work, and return orders.
- Easily search saved vendors by name, phone, email, or website.
Employee Management
- From a single person shop to a huge franchise, create as many employee profiles as needed.
- Select employee roles, set or adjust flat rate or salary pay, configure access permissions.
- View employee schedules, jobs, and sales across shops.
Customize Labor & Parts Rates
- Configure all labor rates, fees, parts markup and taxes in one place.
- Adjust whether customers can or can’t see labor rates on estimates.
- Enter as many labor rates as necessary.
Messaging & Alerts
- Send job statuses to customers via SMS or email estimates/invoices with the click of a button.
- Receive order status and inventory messages; know when running low on parts, or when a part is ready for pick-up, or in another shop.
- Connect technicians and service writers so that they never miss a beat.
Tire Management
- Add tire-specific details to your inventory and apply a preset tire tax matrix or disposal fee to any job.
- Track taxable tire sales, non-taxable tire sales, and tire tax collected for a certain day, week, month, or year.
- Create canned jobs for tire work - including tire rotations, tire patching, and tire installation.
Part Orders
- Track parts ordering for your s hop by recording invoices, marking parts as delivered, and placing returns.
- User PartsTech and Nexpart to seamlessly order from as many suppliers as you need.
- Search order by PO number, part or vendor; view order status, payment method, order date, RO number, and more on a single dashboard.
Custom Printing
- Print inspections and repair orders for technicians on demand.
- Control what appears on printed estimates, invoices, inspections, and ROs - including your shop’s address, phone number, email, website, and logo.
- Print estimates and invoices for customers on-demand.
Pricing
Tekmetric pricing is based on the number of facilities you have, not users or individual workstations. Request a demo for pricing information.